Module 2 focuses on the information systems that support business processes. Enterprise resource planning (ERP) has emerged as an integrated, enterprise-wide method of capturing and leveraging operational data. Special attention is paid to emerging technologies and the ways they may impact business processes.
Model simple business processes in terms on people, activities, data & materials.
Recognize dependencies between business information and operational activities.
Express and explain the concepts of TQM (total quality management), BPM (business process management), BPR (business process re-engineering) and ERP (enterprise resource planning).