Module Assessment: Monk & Wagner (M&W), Ch 7 – Exercises (1-4)
1. Develop a process map for the following outdated course registration process in place at a local university:
Generic Process Map Example
2. Develop a swimlane process map for the online ordering process for Active Bicycle Company, shown below. Each of the following functions should be one swimlane: sales, accounting, warehouse, and shipping.
Generic Swimlane Map Example
3. Develop a process map for the following request-for-quote process:
(No additional example needed for this question.)
4. Develop an event process chain (EPC) diagram for the following staff-recruiting process at Yellow Brook Photography:
Generic Event Process Chain (EPC) Diagram Example