This Module deals with the interpersonal and technological dimensions of communication in organizations. Communication is a skill that can be improved through reflective listening. In five keys to effective supervisory communication are presented, along with five barriers to communication. Finally, the chapter discusses defensive and non-defensive communication, nonverbal communication, and the latest technologies for information management in organizations.
Understand the roles of the communicator, the receiver, perceptual screens, and theĀ message in interpersonal communication.
Practice good reflective listening skills.
Describe the five communication skills of effective supervisors.
Explain five communication barriers and gateways through them.
Distinguish between civility and incivility, defensive and nondefensive communication.
Explain positive, healthy communication.
Describe Information Communication Technology (ICT) used by managers.